Frequently Asked Questions
Please see below for the most frequently asked questions. If you have a question which is not covered here, please feel free to contact us via our online email form.
- Do you have same day Delivery?
- Can I track my delivery?
- Do you have Next day delivery?
- What are you bank details?
- What are your delivery charges?
- Can I request a specific day for delivery?
- How can I place an order?
- What forms of payment do you accept?
- What is your postal address?
- What currency are the prices in?
- What sizes are your noodle boxes?
- What are the delivery charges for corporate orders?
- When will my order arrive?
- Will I get emails from you in the future?
- How do you obtain your mailing lists?
- Do you deliver on weekends?
- What are your trading hours?
- Do you deliver overseas?
- How do we contact you?
- Can we fax our order to you?
- Can I buy your noodle boxes empty?
- What is in your newsletter?
- What brand of sweets do you use?
- Can I pre-order a gift?
- Do you sell Gluten free sweets?
- Can I request specific sweets for my gift?
- What is the latest time I can place an order for guaranteed same day despatch and Next Day Delivery?
- What if no-one is home to accept delivery?
- Can I add balloons to a gift?
- What is the last day I can place an order for Christmas 2013?
Q2. Can I track my delivery?
A. You sure can! Head over to our Order Tracking page where you will be able to track the status of your order and then the progress of your parcel. You will find a link to our Order Status page as well as links to our trusted couriers, click on the appropriate link, enter your order number/tracking number in the field provided and voila!
Q3. Do you have Next day delivery?
A. Next business day delivery is available across Australia, your order must reach us by 2pm aest. Next day delivery is ONLY available where advised on the individual gift - these gifts can be found in our 'Last Minute Gifts' section. For ALL the details please check here to avoid disappointment.
Q4. What are your bank details?
A. Our bank details are:
Name: Rainbow Designs
When using this form of payment please allow 24-48hours for payment to show up in our account. Your order will not be despatched until we have payment.
Q6. Can I request a specific date for delivery?
A. You can include a requested delivery date and we will do our utmost to get you gift delivered then. We are unable to deliver at a specific time or time of day.
Q7. How can I place an order?
A. The fastest, easiest and most convenient way to place an order is online through our secure website, it's open 24hours a day 7days a week (now thats dedicated!). Even if you don't wish to provide your credit card details online you can still order online - simply select 'Credit Card by Phone' payment option and WE will call YOU for your card details! If you prefer you may also order by phone (freecall) 1800 801 227 or email (firstname.lastname@example.org) or even fax 02 6528 6628.
Q8. What forms of payment do you accept?
A. Rainbow Designs happily accepts Visa, Mastercard, Diners Club, American Express, Paypal, Cheque/Money Order and Direct Deposit. Your order will not be sent until we have received payment. nb: Bank transfers generally take 24-48 hours to appear in our bank account. Cheques usually take 2-3 days to clear. Please email us when you have done your transfer quoting your Surname and Order Number.
Q12. What are the delivery charges for corporate orders?
A. Well, if all gifts are delivered direct to you the charge is nothing! Now, deliveries to individual addresses (ie: We send direct to your clients) is $12.00 per gift.
Q13. When will my order arrive?
A. Please see our Delivery Information page for all the details.
Q15. How do you obtain your mailing lists?
A. We only gather names for our mailing list by you subscribing to our newsletter. These details are used only for our store and are never passed onto any third parties.
Q19. How do we contact you?
A. The fastest way is through our lovely online contact form or by phone (freecall) 1800 801 227 or by fax 02 6528 6628 or by email to: email@example.com. We will reply within 4hours on business days. Please allow extra time over the weekend and public holidays - although we do try and keep an eye out!
Q21. Can I buy your noodle boxes empty?
A. At the moment we do not sell our noodle boxes empty, they're yummier when they're full of lollies! We suggest trying The Party People, The Australian Wedding Co or The Spotty Napkin
Q23. What brand of sweets do you use?
A. Allens, Trolli, Cadbury, Nestle, Mars, Faam, Fyna, Chocolatier and Pink Lady. Whatever brand we use you can be assured they're super yummy and super fresh (I should know as I taste test them all - tough job but somebody's gotta do it!
Q24. Can I pre-order a gift?
A. Yes you certainly can. Use the 'additional information' field during checkout to advice when you would like your order sent. We will then wait with baited breath until that date to lovingly pack and process your order - you will be updated on the progress of your order by highly amusing emails. Too easy!
Q25. Do you sell Gluten free sweets?
A. Yes! They can be found in our 'Special Diet Gifts' section.
Q26. Can I request specific sweets for my gift?
A. Of course, please include your requests in the 'additional information' field during the checkout stage and we will do our very best to fulfil your request.
Q27. What is the latest time I can place an order to guarantee same day despatch?
A. 2pm AEST - unless otherwise advised on the individual gift, excludes Corporate/Personalised gifts. PLEASE check the gifts information to avoid disappointment.
Q28. What if no-one home to accept delivery?
A. Well, if the order is being delivered by Australia Post they will leave a card advising the recipient they can collect their parcel from the local post office. If it is being delivered by a courier and they have been given authority to leave the parcel without signature (you can do this during the order process) they will leave the parcel (in a safe place) however, if they have not been given authority they will return the parcel to the depot and retry delivery the following business day, they may also try and contact the recipient by phone (which is helpful if you can provide this) to ensure delivery is made. nb: It is up to the couriers discretion whether or not they leave a parcel at an unattended residence even if they have been given authority - this we cannot control.
Q29. Can I add balloons to a gift?
A. Unfortunately we are unable to add balloons to our gifts due to the nature of how they are delivered - they would be very flat by the time they arrived at their destination!
CHRISTMAS CLOSURE INFORMATION: What is the last day I can place an order for Christmas 2013?
A. You have until 3pm Friday 20 December to place your order in 2013*. All orders placed after this time will be processed and sent on our return in 2014. Our office will be open on Monday 23 and Tuesday 24 for follow ups, enquiries etc but we will not be packing or sending ANY orders. *Please check our delivery page for the preChristmas delivery cutoff dates for your state.