Frequently Asked Questions
Orders received by 1pm (NSW time) will be SENT the SAME DAY!
Please see below for the most frequently asked questions. If you have a question which is not covered here, please feel free to contact us via our online email form.
- Do you have same day Delivery?
- Can I track my delivery?
- Do you have Next day delivery?
- What are you bank details?
- What are your delivery charges?
- Can I request a specific day for delivery?
- How can I place an order?
- What forms of payment do you accept?
- What is your postal address?
- What currency are the prices in?
- What sizes are your noodle boxes?
- What are the delivery charges for corporate orders?
- When will my order arrive?
- Will I get emails from you in the future?
- How do you obtain your mailing lists?
- Do you deliver on weekends?
- What are your trading hours?
- Do you deliver overseas?
- How do we contact you?
- Can we fax our order to you?
- Can I buy your noodle boxes empty?
- What is in your newsletter?
- What brand of sweets do you use?
- Can I pre-order a gift?
- Do you sell Gluten free sweets?
- Can I request specific sweets for my gift?
- What is the latest time I can place an order for guaranteed same day despatch and Next Day Delivery?
- What if no-one is home to accept delivery?
Q1. Do you have same day delivery?
A. No, unfortunately at this time we do not have same day delivery.
Q2. Can I track my delivery?
A. You sure can! Head over to our Order Tracking page where you will be able to track the status of your order and then the progress of your parcel. You will find a link to our Order Status page as well as links to our trusted couriers, click on the appropriate link, enter your order number/tracking number in the field provided and voila!
Q3. Do you have Next day delivery?
A. Next day delivery is available to Sydney metro areas only. Check here for more information.
Q4. What are your bank details?
A. Our bank details are:
Name: Rainbow Designs
Bank: Westpac
Account: 662207
BSB: 732586
When using this form of payment please allow 24-48hours for payment to show up in our account. Your order will not be despatched until we have payment.
Q5. What are your delivery charges?
A. You've come to the right place, there are no delivery charges!
Q6. Can I request a specific date for delivery?
A. You can include a preferred delivery date in the 'additional information' field during checkout and we will do our utmost to get you gift delivered then but unfortunately we cannot guarantee this.
Q7. How can I place an order?
A. The fastest, easiest and most convenient way to place an order is online through our secure website, it's open 24hours a day 7days a week (now thats dedicated!). You may also order by telephone (Monday to Friday 9am to 4pm - 02 6583 9618), fax (02 6583 9683) or email (order@rainbowdesigns.com.au).
Q8. What forms of payment do you accept?
A. Rainbow Designs happily accepts Visa, Mastercard, Diners Club, American Express, Paypal and Direct Deposit. Your order will not be sent until we have received payment. nb: Bank transfers generally take 24-48 hours to appear in our bank account. Please email us when you have done your transfer quoting your Surname and Order Number.
Q9. What is your postal address?
A. PO Box 5429 Port Macquarie NSW 2444
Q10. What currency are your prices in?
A. All prices are in good ol' Aussie (Australian) Dollars.
Q11. What sizes are your noodle boxes?
A. They are:
Mini/Small: 7.5cm x 6cm x 6.5cm
Medium: 10.5cm x 10.5cm x 9cm
Large: 14cm x 12cm x 13cm
Q12. What are the delivery charges for corporate orders?
A. Well, if all gifts are delivered direct to you the charge is nothing! Now, deliveries to individual addresses (ie: We send direct to your clients) is $8.95 per gift.
Q13. When will my order arrive?
A. Please see our Delivery Information page for all the details.
Q14. Will I get emails from you in the future?
A. You will receive an email confirming your order plus amusing and informative updates on the progress of your order.
>Q15. How do you obtain your mailing lists?
A. We only gather names for our mailing list by you subscribing to our newsletter. These details are used only for our store and are never passed onto any third parties.
Q16. Do you deliver on weekends?
A. There are no deliveries on Saturday, Sunday or Public holidays.
Q17. What are your trading hours?
A. Our website is available 24/7, emails are checked constantly throughout the day (Mon to Fri) and our phones are manned (or womanned) 9am to 4pm. nb: On occasion an answer service will be used.
Q18. Do you deliver overseas?
A. Sorry but no.
Q19. How do we contact you?
A. The fastest way is through our lovely online contact form or by email to: hello@rainbowdesigns.com.au. We will reply within 24hours, generally much sooner (truly). Please allow extra time over the weekend and public holidays - although we do try and keep on eye out!
Q20. Can we fax our order through?
A. Yes you certainly can, our fax is a tad jealous of our computer who gets all the orders! Our fax number is: 02 65839683
Q21. Can I buy your noodle boxes empty?
A. At the moment we do not sell our noodle boxes empty, they're yummier when they're full of lollies! We suggest trying The Party People, The Australian Wedding Co or The Spotty Napkin
Q22. What is in your newsletter?
A. Our newsletter may include, specials, product updates, new gifts, competitions, information on other small businesses and more sign up and find out :-)
Q23. What brand of sweets do you use?
A. Allens, Trolli, Cadbury, Nestle, Mars, Lolita, Fyna and Pryde. Whatever brand we use you can be assured they're super yummy and super fresh (I should know as I taste test them all - tough job but somebody's gotta do it!
Q24. Can I pre-order a gift?
A. Yes you certainly can. Use the 'additional information' field during checkout to advice when you would like your order sent. We will then wait with baited breath until that date to lovingly pack and process your order - you will be updated on the progress of your order by highly amusing emails. Too easy!
Q25. Do you sell Gluten free sweets?
A. Unfortunately we currently do not but we are looking into it. The more new products we find the more we get to taste test!
Q26. Can I request specific sweets for my gift?
A. Of course, please include your requests in the 'additional information' field during the checkout stage and we will do our very best to fulfil your request.
Q27. What is the latest time I can place an order to guarantee same day despatch?
A. 1pm AEDST (we are situatued in Port Macquarie, NSW Mid North Coast).
Q28. What if no-one home to accept delivery?
A. Well, if the order is being delivered by Australia Post they will leave a card advising the recipient they can collect their parcel from the local post office. If it is being delivered by a courier and they have been given authority to leave the parcel without signature (you can do this during the order process) they will leave the parcel (in a safe place) however, if they have not been given authority they will return the parcel to the depot and retry delivery the following business day, they may also try and contact the recipient by phone (which is helpful if you can provide this) to ensure delivery is made.
