Frequently Asked Questions

Please see below for the most frequently asked questions. If you have a question which is not covered here, please feel free to contact us via our online email form.

Q1. Do you have same day delivery?
A. No sorry we do not have same day delivery.

Q2. Can I track my delivery?
A. You sure can! Head over to our Order Tracking page where you will be able to track the status of your order and then the progress of your parcel. You will find a link to our Order Status page as well as links to our trusted couriers, click on the appropriate link, enter your order number/tracking number in the field provided and voila!

Q3. Do you have Next day delivery?
A. Next business day delivery is available*, your order must reach us by 12.00pm aedt (NSW). *Next day delivery is ONLY available where advised on the individual gift. For ALL the details please check here to avoid disappointment.

Q4. What are your bank details?
A. Our bank details are:
Name: Rainbow Designs
Bank: Westpac
Account: 662207
BSB: 732586
When using this form of payment please allow 24-48hours for payment to show up in our account. Your order will not be despatched until we have payment.

Q5. What are your delivery charges?
A. You've come to the right place, there are no delivery charges!

Q6. Can I request a specific date for delivery?
A. You can include a requested delivery date and we will do our utmost to get you gift delivered then. Couriers have their set delivery schedules so we are not able to request specific times for delivery. Deliveries are generally between 7.30am and 7pm but will vary depending on the area and courier.

Q7. How can I place an order?
A. Online through our secure website, it's open 24hours a day 7days a week (now thats dedicated!).

Q8. What forms of payment do you accept?
A. Rainbow Designs happily accepts Visa, Mastercard, Diners Club, American Express, Paypal, Cheque/Money Order and Direct Deposit. Your order will not be sent until we have received payment. nb: Bank transfers generally take 24-48 hours to appear in our bank account. Cheques usually take 2-3 days to clear. Please email us when you have done your transfer quoting your Surname and Order Number.

Q9. What is your postal address?
A. Please contact us if you need to send a cheque to us. Either email or use our contact page.

Q10. What currency are your prices in?
A. All prices are in good ol' Aussie (Australian) Dollars.

Q11. What sizes are your noodle boxes?
A. They are:
Mini/Small: 7.5cm x 6cm x 6.5cm
Medium: 10.5cm x 10.5cm x 9cm
Large: 14cm x 12cm x 13cm

Q12. What are the delivery charges for corporate orders?
A. Well, if all gifts are delivered direct to you the charge is nothing! Now, deliveries to individual addresses (ie: We send direct to your clients) is $12.00 per gift.

Q13. When will my order arrive?
A. Please see our Delivery Information page for all the details.

Q14. Will I get emails from you in the future?
A. You will receive an email confirming your order plus amusing and informative updates on the progress of your order and our monthly/bimonthly newsletter.

Q15. How do you obtain your mailing lists?
A. We gather names for our mailing list when you place an order with us and when you subscribe to our newsletter. These details are used only for our store and are never, never, ever passed onto any third parties.

Q16. Do you deliver on weekends?
A. There are no deliveries on Saturday, Sunday or Public holidays.

Q17. What are your trading hours?
A. Our secure website is available 24/7, customer service is available 8.30am to 5.00pm (Mon to Fri) using our contact form or emailing us at hello@rainbowdesigns.com.au.

Q18. Do you deliver overseas?
A. Sorry, no we don't.

Q19. How do we contact you?
A. Through our lovely online contact form or by email to: hello@rainbowdesigns.com.au. Our customer service times are between 8.30am and 5.00pm - Monday to Friday (ex PH)

Q20. Can we fax our order through?
A. Sorry we no longer have a fax machine. The best way to contact us is via email - hello@rainbowdesigns.com.au

Q21. Can I buy your noodle boxes empty?
A. At the moment we do not sell our noodle boxes empty, they're yummier when they're full of lollies! We suggest trying Party Supplies Now, The Party People, The Australian Wedding Co or The Spotty Napkin

Q22. What is in your newsletter?
A. Our newsletter may include, specials, product updates, new gifts, competitions, information on other small businesses and more sign up and find out :-)

Q23. What brand of sweets do you use?
A. Allens, Trolli, Cadbury, Nestle, Mars, Red Tulip, Faam, Fyna, Barratts, Haribo and Pink Lady. Whatever brand we use you can be assured they're super yummy and super fresh (I should know as I taste test them all - tough job but somebody's gotta do it!

Q24. Can I pre-order a gift?
A. Yes you certainly can. Use the 'additional information' field during checkout to advice when you would like your order sent. We will then wait with baited breath until that date to lovingly pack and process your order - you will be updated on the progress of your order by highly amusing emails. Too easy!

Q25. Do you sell Gluten free sweets?
A. Not any more. Sorry for the inconvenience to anyone who did order them but we found that they just weren't very popular (so the kids ended up eating them!)

Q26. Can I request specific sweets for my gift?
A. Of course, please include your requests in the 'additional information' field during the checkout stage and we will do our very best to fulfil your request.

Q27. What is the latest time I can place an order to guarantee same day despatch?
A. 12.00pm AEDT (NSW) - unless otherwise advised on the individual gift, excludes Corporate/Personalised gifts. PLEASE check the gifts information to avoid disappointment.

Q28. What if no-one home to accept delivery?
A. Well, if the order is being delivered by Australia Post they will leave a card advising the recipient they can collect their parcel from the local post office. If it is being delivered by a courier and they have been given authority to leave the parcel without signature (you can do this during the order process) they will leave the parcel (in a safe place) however, if they have not been given authority they will return the parcel to the depot and retry delivery the following business day, they may also try and contact the recipient by phone (which is helpful if you can provide this) to ensure delivery is made. nb: It is up to the couriers discretion whether or not they leave a parcel at an unattended residence even if they have been given authority - this we cannot control.

Q29. Can I add balloons to a gift?
A. Unfortunately we are unable to add balloons to our gifts due to the nature of how they are delivered - they would be very flat by the time they arrived at their destination!

Q30. CHRISTMAS CLOSURE INFORMATION: What is the last day I can place an order for Christmas 2016?
A. You have until 12pm Monday 19 December to place your order in 2016. All orders placed after this time will be processed and sent on our return in 2016. Our office will reopen on Monday 9 January 2015.

Q31. What do you do with the lollies you drop when making up our gifts?
A. We're glad you asked! We eat them! Unless they fell on the floor then we wash them and then eat them (not really - we throw them in the bin).

Q32. Are you on Google+?
A. Why yes we are! Just a click away Rainbow Designs Google+ Page

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